Frequently Asked Questions

Everything you need to know about ordering, photos, and delivery

Ordering & Payment

How does ordering work?

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Choose your product and submit it as a request. Then send us your photos by WhatsApp or email. We review it and confirm within 1 business day.

When do I pay?

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Once we confirm your order, we'll send a payment request by email: MobilePay or bank transfer, your choice. Production starts once payment is received.

Can I see a preview before it's printed?

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For Business and bulk orders, yes: we send a digital proof before production. For personal orders, we review your photos as part of confirming your request.

Photos & Personalisation

Are your magnets handmade?

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Yes. Each magnet is pressed by hand in our studio in Copenhagen, so small variations between pieces are part of the process, not a flaw.

Can I use a different photo for each magnet?

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Yes, send one photo per magnet, or one photo to repeat across the whole pack.

What photos work best?

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Clear, well-lit original photos, not screenshots or images downloaded from social media (compression lowers quality). Since our magnets are printed small, a normal smartphone photo is more than enough.

Do you retouch or edit photos?

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No. We print exactly what you send us, so photo quality matters.

Delivery

How long does it take?

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3 to 4 business days within Copenhagen, from the moment payment is received. Outside Copenhagen, add courier time, usually 5 to 7 business days total, though it can vary by courier.

Is delivery free?

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Yes, within Copenhagen.

Do you deliver outside Copenhagen?

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Yes: DKK 35 to a pickup point, or DKK 49 to your door.